Payment Policy

• We accept payments via credit cards, PayPal, and other secure methods listed on our website.

• All payments must be completed in full before your order is processed or shipped.

• For custom orders, a 50% deposit is required to begin production. The remaining balance is due upon completion.

Shipping Policy

• We ship worldwide using reliable carriers. Shipping fees and delivery times vary by location.

• Standard delivery within Israel can take up to 14 business days, while international deliveries may take up to 30 business days.

• Customers are responsible for any customs duties or taxes applied by their country.

Return and Exchange Policy

• We accept returns and exchanges within 14 days of delivery for non-custom items in their original, unused condition.

• Custom orders and sale items are non-refundable.

• To initiate a return or exchange, please contact us with your order details. Return shipping costs are the responsibility of the customer.

Warranty Policy

• All Tabona Jewelry pieces come with a 6-month warranty covering manufacturing defects.

• The warranty does not cover wear and tear, accidental damage, or improper care.

• Repairs outside the warranty period may be available for a fee.

Privacy Policy

• We respect your privacy and are committed to protecting your personal information.

• Any data collected during your visit or purchase is used solely for order processing, customer support, and improving your shopping experience.

• We do not share or sell your information to third parties.

Custom Orders Policy

• Custom designs are made specifically for you and are non-refundable.

• Once a design is finalized and production begins, changes cannot be made.

Contact Policy

• We strive to respond to all inquiries within 1-2 business days.

• For urgent matters, please contact us via email or the contact form on our website.