Materials and Care

Q: What materials do you use in your jewelry?
A: All of our jewelry is handcrafted using sterling silver, occasionally oxidized for a unique finish, and features natural gemstones such as larimar, moonstone, moss agate, and more.

Q: Are your gemstones natural?
A: Yes, we use carefully selected, high-quality natural gemstones in all our designs.

Q: How should I care for my Tabona Jewelry?
A: To keep your jewelry looking its best:

• Avoid contact with water, lotions, and chemicals.

• Store it in a dry place away from sunlight.

• Use a soft cloth to gently clean and restore its shine.

Custom Orders

Q: Can I request a custom design?
A: Absolutely! We specialize in creating personalized jewelry. Share your ideas or inspirations, and we’ll bring them to life.

Q: How long does it take to create a custom piece?
A: Custom orders typically take 2-4 weeks, depending on the complexity of the design. We’ll provide an estimated timeline when we confirm your order.

Q: Is a deposit required for custom orders?
A: Yes, we require a 50% deposit to begin work on your custom piece. The balance is due upon completion.

Payment and Shipping

Q: What payment methods do you accept?
A: We accept credit cards, PayPal, and other secure payment options available through our website.

Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times vary by location.

Q: How long does shipping take?
A: Standard shipping within Israel can take up to 14 business days. International delivery times vary and may take up to 30 business days, depending on the destination and postal services.

Returns and Exchanges

Q: Can I return or exchange my jewelry?
A: Yes, we accept returns and exchanges within 14 days of delivery, provided the item is in its original condition. Custom orders are non-refundable.

Q: What should I do if my jewelry arrives damaged?
A: Please contact us immediately with photos of the damage, and we’ll resolve the issue promptly.

Contact and Support

Q: How can I contact you?
A: You can reach us through our contact form on the website or email us directly at Tabona Jewelry. We’ll respond within 1-2 business days.

Q: Do you offer a warranty on your jewelry?
A: Yes, we offer a 6-month warranty on all our pieces against manufacturing defects. This does not cover wear and tear or damage caused by improper care.